Location: Dungannon, Northern Ireland

The Internal Account Manager is responsible for managing and developing relationships with existing clients, supporting the external sales team, and ensuring a high level of customer satisfaction. This role focuses on account retention, upselling, cross-selling, and efficient day-to-day account management from an internal perspective, with a particular focus on agricultural and trailer parts.

Key Responsibilities:

• Manage and develop a portfolio of existing customer accounts within the agricultural and trailer parts sectors.

• Build strong working relationships with customers, understanding their businesses, equipment and parts requirements.

• Develop a good understanding of agricultural machinery, trailers, associated components and replacement parts to provide knowledgeable customer support.

• Handle incoming enquiries, identify the correct parts and provide accurate product information, quotations and advice.

• Proactively identify opportunities to increase sales through upselling, cross-selling and developing existing accounts.

• Process customer orders, quotations and account administration accurately and efficiently.

• Work closely with External Account Managers / BDMs to develop customer relationships and maximise sales opportunities.

• Maintain accurate customer records, pricing information and activity within the company’s CRM and internal systems.

• Liaise with purchasing, warehouse, operations and technical teams to ensure customers receive an efficient and reliable service.

• Monitor account performance, identify opportunities for growth and contribute towards individual and team sales targets.

Skills & Experience:

Essential:

• Previous experience in the agricultural, agricultural machinery or trailer parts industry would be highly advantageous.

• A good understanding of agricultural and/or trailer parts, components and associated products.

• Good computer literacy, with confidence using Microsoft Office, email and computer-based business systems.

• Strong customer service and communication skills, with the ability to build lasting customer relationships.

• Strong organisational skills and the ability to manage multiple customer accounts and priorities.

• A commercially aware, proactive and results-driven approach.

Desirable:

• A farming or agricultural background, with a preference for candidates who have practical experience or an understanding of the farming industry.

• Basic engineering or mechanical knowledge, with the ability to recognise and understand mechanical components and their applications.

• Knowledge of hydraulic systems, components and applications, including hoses, fittings, cylinders, pumps and valves.

• Previous experience in internal sales, account management or parts sales.

• Experience using CRM and ERP systems.

Personal Attributes:

• Customer-focused, approachable and confident when dealing with customers.

• Genuine interest in agriculture, farming, trailers and associated machinery.

• Practical, hands-on approach with an ability to understand customer requirements.

• Reliable, organised and detail-oriented.

• Commercially minded, with a desire to develop customer accounts and grow sales.

• A positive team player who takes ownership and follows tasks through to completion.

Terms & Conditions:

This post has the specified working hours of 40 hours per week, normally 8:00am – 5:00pm, Monday to Thursday, and 8:00am – 2:00pm on Fridays with a 30-minute lunch break. However, the postholder is required to work such hours as are necessary to carry out the duties associated with the post.

This document outlines the duties required of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list, and the line manager may vary duties from time to time, provided this does not change the general character of the job or the level of responsibility entailed.