Location: Dungannon, Northern Ireland

This role is central to delivering outstanding service to our expanding customer base. The ISR’s will efficiently manage inbound sales enquiries, converting opportunities into orders. As the first point of contact, the ISR will act as a key liaison between customers and internal departments, ensuring accurate and timely processing of quotations and orders, while maintaining strong relationships that support long-term business success.

Key Responsibilities:

• Managing daily customer interactions via phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.

• Monitoring scheduled orders and consignment stock levels, working closely with the purchasing team to ensure stock availability and timely replenishment.

• Coordinating deliveries with the Warehouse Manager to ensure orders are dispatched efficiently and meet customer expectations.

• Handling backorders, ensuring customers are kept informed and orders are processed as soon as stock becomes available.

• Resolving customer queries and issues, liaising with internal departments to provide clear and satisfactory resolutions.

• Managing returns and credits, following correct procedures to ensure smooth processing and customer satisfaction.

• Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.

• ISR’s may occasionally support external Business Development Managers, the primary focus will be on nurturing existing customer relationships and ensuring a seamless service experience.

Key Skills & Experience:

• Proven experience in customer service or account management.

• Strong organisational skills and attention to detail.

• Ability to manage multiple tasks and prioritise effectively.

• Friendly, approachable, and a team player.

• Calm under pressure with a positive, can-do attitude.

• Excellent telephone manner and written communication skills.

• Proficient in Microsoft Office, especially Excel.

Terms & Conditions of Employment:

• Working Hours: This is a full-time role based on a 40-hour working week. Standard hours are 8:00am to 5:00pm, Monday to Thursday, 8.00am to 2.00pm on Fridays.

• Flexibility: The Internal Sales Representative may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.