The Internal Account Manager is responsible for managing and developing relationships with existing clients, supporting the external sales team, and ensuring a high level of customer satisfaction. This role focuses on account retention, upselling, cross-selling, and efficient day-to-day account management from an internal perspective.

Key Responsabilities:

• Manage a portfolio of existing client accounts, acting as the main internal point of contact.

• Build and maintain strong, long-term relationships with customers.

• Handle inbound customer queries, orders, and requests in a timely and professional manner.

• Identify opportunities to upsell and cross-sell products or services.

• Prepare quotes, process orders, and manage account documentation.

• Support External Account Managers / BDMs with account administration and follow-ups.

• Ensure accurate CRM updates and maintain detailed client records

• Liaise with internal teams (operations, finance, product support) to ensure smooth service delivery.

• Monitor account performance and proactively address any issues.

• Contribute to achieving individual and team sales targets.

Skills & Experience:

• Previous experience in an internal sales, account management, or customer-facing role.

• Strong communication and relationship-building skills.

• Commercially aware with a proactive, solution-focused mindset.

• Excellent organisational and time-management skills.

• Ability to manage multiple accounts and priorities simultaneously.

• Comfortable using CRM systems and Microsoft Office packages.

• Strong attention to detail and follow-through

Desirable:

• Interest in Agriculture and/or Trailer industry/farming background.

• Understanding of sales processes and account lifecycle management.

Personal Attirbutes:

• Customer-focused and relationship-driven.

• Reliable, professional, and team-oriented.

• Confident communicator with a positive attitude.

• Results-driven with a desire to grow accounts.

Terms & Conditions:

This post has the specified working hours of 40 hours per week, normally 8:00am – 5:00pm, Monday to Thursday, and 8.00am – 2.00pm on Fridays with a 30-minute hour lunch break, but it is required that the Internal Sales Administrator will work such hours necessary to carry out the duties associated with the post.