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Internal Account Manager – Ipswich

We are looking for an Internal Account Manager to join our fast-growing Sales Team. The ideal person will have proven track record in sales and customer service, and be able to provide fast and efficient support to our expanding customer base. This role is pivotal in providing back-up to our external BDMs, and the successful candidate will help to grow a specified area, supporting the customers within it. We are looking for an organised, hardworking, ambitious and proactive individual, who has ambitions to progress their career in future.

About the role:

  • In conjunction with the external BDM, manage the development and smooth-running of a group of assigned customers, within a specified area. Help to grow incremental business from existing customers.
  • Assist the area BDM in acquiring new business in the area – researching, calling, and providing introductions to potential clients.
  • Dealing with the daily phone, email & web enquiries and orders submitted by our customers.
  • Manage scheduled order requirements, and consignment stocks. Liaise with the purchasing department to ensure adequate supplies are ordered to suit lead times.
  • Ensure all deliveries are despatched and processed, in the most prompt and efficient manner. Liaise with the Warehouse Manager, to ensure all resources are utilised to their maximum potential.
  • Attend to customer backorders, ensuring that orders are despatched to the warehouse for picking, once our purchasing department have advised that a container or delivery has been received. 
  • Deal with all other queries or requests raised by the customer, liaising with other departments where necessary to provide the customer with a satisfactory and timely response.
  • Deal with customer returns and follow the correct procedures to ensure that we arrange collection of goods where applicable, and that credits to the customer are processed where necessary.
  • Assisting the Directors, or other members of the management team, with any other tasks that may arise, from time to time.

    Skills & Experience:

    • Candidates must possess ‘drive’ and the desire to succeed.
    • Strong organisational skills.
    • Exceptional attention to detail & accuracy required.
    • Effective multi-tasker, able to prioritise conflicting responsibilities when required.
    • Team player – friendly and sociable, ability to work well with others.
    • Ability to stay calm and work effectively under pressure, with a can-do attitude.
    • Good telephone manner & excellent written communication skills.
    • Proficient in Microsoft Office, particularly Excel.

    Terms & Conditions:

    This post has the specified working hours of 40 hours per week, normally 8:30am – 5:30pm, Monday to Friday, with a one hour lunch break, and a Saturday on a rota basis from 9am – 1pm.  

    In addition, it is required that the Internal Account Manager will work such hours necessary to carry out the duties associated with the post. Overtime is not payable. 

    Submit your CV

    We are always looking for talent to grow our team – If you share our energy and enthusiasm for Manufacturing and would like to show us your Superpowers – please send us your CV and we will contact you if a position suitable position should arise.

      Please upload your CV in .pdf, .doc, .docx format.

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